Pass the Avaya ACSS-3300 3313 Questions and answers with ValidTests

Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager.The previous folder will be scanned automatically and all new Service Packs will be offered for installation.

Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager. The new Service Packs will be automatically detected and offered for installation.

Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.

Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.

From CCMA> Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

Confirm recordings have been uploaded to the CCMS.

From CCMA > Configuration > Media services and Routes, ensure that thetreatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.

Logging is controlled with the trace Control Utility.

The Trace ControlUtility provides the ability to save trace settings in a .doc format.

The Trace Control Utility canbe accessed from windows > Apps >TraceControl.

Application Enablement services (CTI proxy)

Session Manager (Voice inbound proxy)

Communication Manager (voice inbound proxy)

APS server (Presence proxy)

Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and createauto-responses based on the most frequently-occurring e-mail contact topics in the report.

Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.

Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.

Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.

If a call is queued and an announcement is played, the event will be included in the event column.

The Call-by-Call report can include several reporting intervals.

You can enable Call-by-Call statistics for reports on a per application basis.

The Call ID is the identifier that ties alt information together to produce the complete record for each call.

SIP Gateway Manager with transport Layer Security (TLS)

Network Routing Service with TCP and UDP

Back to Back User Agent (B2BUA) with TLS

SIP Gateway with Real-Time Protocol (RTP)

SIP Redirect Server with RTP

NCCT OI Service

NCCT Service

NCCT SMON

NCCT TAPI Connector

NCCTDALS

Sip Sequence Report

Summary Report

Call Properties Report

Summary Log file

Event Report

AML

H.323

SIP

TLS