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Embedded Voicemail on the IP500 V2, stored on the SD card, supports up to 15 hours of message storage (Option A). This is a fixed limit, unlike Voicemail Pro, which scales with server storage. Options B, C, and D exceed this capacity.References: Avaya IP Office Embedded Voicemail User Guide.

Phone Lock (Option B) allows a user to secure their phone with a PIN, preventing unauthorized use. Option A is for logging into phones, Option C restricts outbound calls, and Option D links to external numbers—none lock the phone itself.References: Avaya IP Office Phone User Guide.

The "Incoming Call Route" (Option A) directs incoming calls to destinations (e.g., extensions, hunt groups) based on criteria like DID or time profiles. Option B is for ARS, Option C is for Voicemail Pro, and Option D is for SSA—not incoming routing.References: Avaya IP Office Incoming Call Route Configuration Guide.

In Avaya IP Office Server Edition, multiple servers (Primary, Secondary, and Expansion systems) communicate with each other to form a unified system. The protocol used for this inter-server communication is the Small Community Network (SCN) protocol, making Option C correct. SCN is a proprietary Avaya protocol that enables features like distributed hunt groups, call routing, and resilience across servers. Option A (H.323) and Option B (SIP) are VoIP protocols used for call signaling with endpoints or trunks, not inter-server communication in Server Edition. Option D (SNMP) is a network management protocol, not used for server-to-server coordination.References: Avaya IP Office Server Edition Reference Configuration Guide, SCN Configuration Guide.

When an IP500 V2 control unit is factory reset or initially powered on, it assigns itself a default IP address for management access. Option C, "192.168.42.1," is the correct default IP address for the IP500 V2’s LAN1 interface. This address allows administrators to connect via IP Office Manager or a web browser for initial configuration. Options A, B, and D are common defaults for other devices (e.g., routers) but not the IP500 V2.References: Avaya IP Office IP500 V2 Installation Manual.

The one-X Portal (Option B) provides a web-based interface where users can see the presence status (e.g., available, busy) of other IP Office users, enhancing collaboration. Option A (SoftConsole) is for call handling, Option C (Voicemail Pro) is for voicemail, and Option D (System Status) is for system monitoring—not user presence.References: Avaya IP Office one-X Portal User Guide.

Automatic Route Selection (ARS) (Option B) routes outgoing calls based on dialed numbers, selecting the appropriate trunk (e.g., SIP, PRI) using short codes and Line Group IDs. Option A is for Voicemail Pro, Option C is for hunt groups, and Option D is for SSA—not ARS.References: Avaya IP Office ARS Configuration Guide.

The IP Office Server Edition Expansion System extends capacity and is managed by the Primary Server. Option C, "It supports up to 250 users," is true, as each Expansion System (e.g., IP500 V2 or Linux-based) supports up to 250 users, contributing to the total 2500-user capacity. Option A is false as Voicemail Pro can be centralized on the Primary Server. Option B is incorrect because Expansion Systems rely on the Primary Server for operation. Option D is false as they support analog, digital, and IP endpoints.References: Avaya IP Office Server Edition Deployment Guide.

A T1 trunk (PRI) supports 23 simultaneous calls (Option A) in North America, using 23 B-channels and 1 D-channel. Option B (24) includes the D-channel (not for calls), Option C (30) is for E1, and Option D (31) exceeds T1 capacity.References: Avaya IP Office Trunk Configuration Guide.

The "Contact Center Agent" license (Option B) is specifically required for agents using the IP Office Contact Center, enabling features like real-time reporting and call handling. Other options (A, C, D) are user profiles unrelated to contact center functionality.References: Avaya IP Office Contact Center Licensing Guide.