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  5. Cisco Renewals Manager (700-805 CRM) Questions and Answers

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Questions # 1:

Which approach should be applied when an opportunity is available to renew?

Options:

A.

product-led approach

B.

barriers-led approach

C.

solutions-led approach

D.

reward-led approach

Expert Solution
Questions # 2:

What does the Customer Experience Lifecycle approach enable partners to do?

Options:

A.

eliminate all problems

B.

deliver customer business outcomes

C.

provide technical support

D.

guarantee an upsell

Expert Solution
Questions # 3:

Which statement best describes the Success Plan?

Options:

A.

a document capturing a comprehensive view of all customer health scores

B.

a tool for report ng actions to management

C.

a shareable document that captures all account activities

D.

the blueprint for account teams to achieve customer success

Expert Solution
Questions # 4:

How does the Customer Lifecycle approach drive customer success?

Options:

A.

by solely relying on digital automation for all customers

B.

by only providing touchpoints to the customer at the start and end of their journey

C.

by creating a clear silo between sales and customer success

D.

by facilitating the customer journey to drive value and achieve business outcomes

Expert Solution
Questions # 5:

When renewing a contract with a customer, which action is important?

Options:

A.

Start discussions once the contract has expired.

B.

Validate customers business needs.

C.

Do not offer any financing solutions.

D.

Propose only the most important part of the solution.

Expert Solution
Questions # 6:

Which task should a Renewals Manager perform during the Prospect phase?

Options:

A.

Risk Assessment

B.

Risk Mitigation

C.

Review new opportunities

D.

Terms negotiation

Expert Solution
Questions # 7:

How does a Renewals Manager work with a Customer Success Manager and other Customer Success roles?

Options:

A.

by delegating all tasks to them

B.

by overseeing the team's performance and providing feedback

C.

by collaborating to understand customer goals and satisfaction

D.

by ensuring everyone works in clear silos with minimal interaction

Expert Solution
Questions # 8:

Which statement best describes an Accelerator?

Options:

A.

An on-call service for customer support

B.

A one-on-one deep dive on network issues

C.

A one-on-one coaching engagement covering specific use cases

D.

A hosted one-to-many educational webinar with live expert Q and A

Expert Solution
Questions # 9:

What are the 3 Cs of Cisco’s CX Installed Base (CX-IB) Methodology?

Options:

A.

Check start dates, Co-terminate start dates. Consolidate services

B.

Connect, Communicate, Consolidate

C.

Communicate, Co-terminate end dates. Consolidate contracts

D.

Cover the uncovered, Co-terminate end dates. Consolidate contracts

Expert Solution
Questions # 10:

What is the key implication on-time renewals have for an IT provider company?

Options:

A.

incentives will be paid

B.

improved customer satisfaction

C.

no major impact if sales are on plan

D.

recurring business is preserved

Expert Solution
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