Ashared vocabularyis essential to ensureclarity, avoid confusion, and allow seamless communication across all levels of stakeholders in transformation efforts. Terminology like “KPI,” “process owner,” “as-is/to-be” must be understood consistently.
“Agreed-upon terminology promotes shared understanding, facilitates collaboration, and avoids miscommunication across functional areas and hierarchical levels.”
– ABPMP CBOK®, Chapter 7 – Process Transformation
It ensures:
Clear requirements and expectations
Aligned interpretations of goals and outcomes
More effective implementation and training
[Reference: ABPMP CBOK®, Chapter 7 – Process Transformation, , ]
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