Abusiness processis defined as astructured set of activitiesdesigned to produce a specificoutput or resultfor acustomer or market. It involves inputs, tasks, decision points, and outputs.
“A business process is a set of logically related tasks performed to achieve a defined business outcome. It involves a defined start and end point, inputs, steps, and outputs.”
– ABPMP CBOK®, Chapter 1 – BPM Overview
While business processes may include stakeholder interactions (Option C) and internal activities (Option D),the most accurate and complete definitionis thesequence of activities aimed at a result.
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