Support processes are essential for enabling the operation of primary processes. Theydo not directly deliver value to customers, but they providecritical resources, infrastructure, services, and support that allow primary processes to function effectively.
"Support processes include IT services, HR, finance, and other internal services which provide resources and capabilities for primary process execution."
– Chapter 1, ABPMP CBOK®
[Reference: ABPMP CBOK®, Chapter 1 – Introduction to BPM, , ]
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