Thefundamental metricsused in process performance management include:
Time: Total time or cycle time
Cost: Resource and financial consumption
Capacity: Throughput, workload capability
Quality: Output accuracy and conformance
These are thebuilding blocksfor other performance measures, forming the foundation for evaluatingefficiency and effectivenessin any process.
“Core process performance metrics focus on time, cost, quality, and capacity. All performance indicators stem from these primary categories.”
– ABPMP CBOK®, Chapter 6 – Process Performance Management
[Reference: ABPMP CBOK®, Chapter 6 – Process Performance Management, ]
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