A KYC analyst is performing EDD on a customer because of a deviation in expected transaction activity. Which factor should the analyst keep in mind if contacting the customer as part of this due diligence?
A.
Discussions with the customer should refrain from tipping off the customer.
B.
Communication with the customer should only be performed by the AML officer.
C.
Discussions with the customer should focus on the nature of the due diligence request.
D.
Communication with the customer should be performed on a secure phone line.
When performing EDD due to unusual activity, any customer communication must avoid “tipping off,” meaning the customer should not be informed that their activity is under suspicion or investigation, in compliance with AML regulations.
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