Company J is reducing its information technology (IT) staff by one-half but is requiring the IT department to continue meeting all the IT needs of the employees. IT managers plan to accomplish this by investing in a computer program that relieves employees of the need to remember their passwords for logging in to Company J's numerous office systems. Half of the IT staffs time is currently spent on password-related assistance, so once the program is implemented, Company J can make the required staff cuts.
Which of the following would it be most useful to know in order to evaluate whether the IT managers' plan is feasible as a means to continue meeting the IT needs of the employees?
Submit