Continuous improvement, often associated with methodologies like Kaizen, focuses on making small, incremental changes to improve performance across various metrics. Here’s why option A is the best definition:
Incremental Improvements: Continuous improvement involves making small, gradual changes rather than radical shifts.
Multiple Measures: It aims to enhance performance across multiple dimensions such as quality, efficiency, and customer satisfaction simultaneously.
Sustained Effort: Continuous improvement is an ongoing effort, promoting a culture of constant enhancement and adaptation.
Holistic Approach: By addressing various performance measures together, it ensures balanced and sustainable growth.
References:
Imai, M. (1986). Kaizen: The Key to Japan's Competitive Success. McGraw-Hill.
Liker, J. K. (2004). The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer. McGraw-Hill.
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