To show the change is on track, Change Managers must define and agree on a set of measures that reflect the desired outcomes. What are these often called?
Key Performance Indicators (KPIs): KPIs are agreed-upon metrics that measure progress against desired outcomes. These indicators are crucial for tracking the effectiveness of change efforts.
Other Options:
A: Islands of stability refer to elements unaffected by change.
C: Incremental milestones are checkpoints but not specific measures of outcomes.
D: Transition tranches are phases of change implementation.
Chosen Answer:
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