APMG-International Change Management Change-Management-Foundation Question # 16 Topic 2 Discussion

Comprehensive and Detailed In-Depth Explanation:

Symbolic actions and symbolism are powerful tools in change management to emotionally engage stakeholders, as per the APMG Change Management Foundation. Statement 1 ("Leaders must lead by example") is true because leaders’ visible actions (e.g., adopting new behaviors) reinforce change messages and build trust, appealing to hearts and minds. Statement 2 ("Only leaders can influence change") is false, as the framework recognizes that change agents, line managers, and even peers can influence change—not just leaders. Thus, only Statement 1 holds true in the context of symbolic influence.