Apple Certified Support Professional DEP-2025 Question # 88 Topic 9 Discussion
DEP-2025 Exam Topic 9 Question 88 Discussion:
Question #: 88
Topic #: 9
Your organization receives several iPhone devices that don’t progress past the Apple logo after restart. What is the fastest way to make the iPhone devices available to users?
A.
Use Apple Configurator for Mac to restore the iPhone devices.
B.
Send the "Erase All Content and Settings" command from the organization's MDM solution.
C.
Use Apple Configurator for iPhone to restore the iPhone devices.
D.
Send the "Return to Service" command from the organization's MDM solution.
If iPhones are stuck at the Apple logo, they are likely in a failed update or recovery loop. Apple’s recommended action is to connect the devices toApple Configurator for Macand restore them. Configurator provides the fastest and most reliable way to reinstall iOS or iPadOS when a device cannot boot. MDM commands like “Erase All Content and Settings” or “Return to Service” require the device to be functional and reachable, which is not the case here. Configurator for iPhone supports adding devices to ABM/ASM but does not restore OS images. Thus, Configurator for Mac is the correct choice.
[References:Apple Configurator Guide — “Restore devices using Apple Configurator.”, , ]
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