When the human resources (HR) department provides training throughout the organization. which of the following would be considered an internal customer?
A.
The personnel who enter training records into the training database
B.
The managers and supervisors who conduct the training sessions
C.
The managers who require training for their personal
D.
The suppliers who attend training on the company’s new planning system
The ASQ CMQ/OE Handbook provides insights into quality management principles and practices. In this context, internal customers refer to individuals or groups within an organization who receive services or products from other departments or functions within the same organization. The personnel responsible for entering training records into the database play a critical role in ensuring accurate and up-to-date information. Their work directly impacts the effectiveness of the training process, making them internal customers of the HR department1.2
References: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L. Furterer and Douglas C. Wood. Published 2021. ISBN: 9781951058067. Item Number: H1569. 2: ASQ Certified Manager of Quality/Organizational Excellence Handbook
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