ASQ CMQ-OE Question # 34 Topic 4 Discussion

The ASQ Certified Manager of Quality/Organizational Excellence Handbook provides guidance on addressing organizational issues related to quality management. In this case, the quality manager should take proactive steps to address the lack of QFD training among employees. The most effective approach is to schedule mandatory QFD training for everyone in the company. This ensures that all relevant personnel receive the necessary knowledge and skills related to quality function deployment (QFD). By making it mandatory, the organization can create a consistent understanding and application of QFD principles across the board. Additionally, the handbook emphasizes the importance of training and development as a key element in quality management1.

References:

The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L. Furterer and Douglas C. Wood. Published 2021231