These are the correct activities that can be performed via the Queues area of Blue Prism Control Room. They allow the user to monitor and manage the work queue items manually or based on business rules. The other option is incorrect because a work queue item can only be locked by the process that is processing it. References: https://portal.blueprism.com/sites/default/files/2021-05/Blue%20Prism%20Certification%20-%20Associate%20Developer%20-%20Certification%20Overview_0.pdf (page 16)
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