CIPS Level 3 Advanced Certificate in Procurement and Supply Operations L3M4 Question # 34 Topic 4 Discussion
L3M4 Exam Topic 4 Question 34 Discussion:
Question #: 34
Topic #: 4
Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.
Empowerment enables some decision-making to be at the 'lowest level' of the organisation, often creating enhanced levels of customer and job satisfaction. Empowerment can sometimes include small-scale authority to commit modest funds. Empowerment can enable staff to 'own' a problem.
The other terms shown are not relevant.
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