Open questions (“how/why/what…”) encourage the other party to share information, interests, and constraints, supporting rapport, listening, and exploration—key to persuasive dialogue and integrative outcomes. Closed questions check facts; open ones surface interests.
[Reference: CIPS L4M5 (2nd ed.), LO 3.2 – Questioning techniques (open/closed/probing), listening and rapport in persuasion., ===========, ]
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