Skill targets are used to route calls to the appropriate Agent, and the call type is used to determine which skill target should be used for the call. By correctly identifying the call type, the CCE system can ensure that the call is routed to the correct skill target and that the call is handled by the right agent.
References: [1] May 24, 2022 … Extension mobility functionality extends to most Cisco Unified IP Phones [1]. … Create an Extension Mobility Device Profile for Users. [2] How can the Extension Mobility feature be described? A [1][2]. As part of the configuration, the Device profile needs to be created in CCE and associate each… [3] Sep 12 [2], 2022 … As part of the configuration in Unified Communications Manager Administration [3][4], you create a device profile for each agent that will use… [4] Cisco IOS-XE does not have built-in voice browser capability [3][4]. … or the corresponding Extension Mobility device profile is not associated with a Unified… [5] As part of the configuration in Unified Communications Manager Administration [1][3], you create a device profile for each agent that will use Extension Mobility,… [
1. Feature Configuration Guide for Cisco Unified Communications ...
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