An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?
A.
Verify all third-party applications are disabled
B.
Determine if the device has adequate storage available.
C.
Check if the battery is sufficiently charged
D.
Confirm a strong internet connection is available using Wi-Fi or cellular data
Since there are no error messages on the device, the technician should check if the battery is sufficiently charged1
If the battery is low, the device may not have enough power to complete the update2
In this scenario, the technician has already determined that there are no error messages on the device. The next best step would be to check if the battery is sufficiently charged. If the battery is low, it could be preventing the device from completing the update process.
Verifying that third-party applications are disabled, determining if the device has adequate storage available, and confirming a strong internet connection are all important steps in troubleshooting issues with mobile devices. However, since the problem in this scenario is related to a failed OS update, it is important to first check the battery level before proceeding with further troubleshooting steps.
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