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Exam 220-1202 All Questions
Exam 220-1202 All Questions

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CompTIA A+ 220-1202 Question # 7 Topic 1 Discussion

220-1202 Exam Topic 1 Question 7 Discussion:
Question #: 7
Topic #: 1

An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?
A.

Connect remotely to the user's computer to see whether the network drive is still connected.

B.

Send documentation about how to fix the issue in case it reoccurs.

C.

Escalate the ticket to the next level.

D.

Keep the ticket open until next day, then close the ticket.

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Actual exam question for CompTIA 220-1202 exam by Phoenix76478 at May 15, 2025, 2:45:11 PM

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