Pre-Summer Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: validbest

Discussions
  1. Home
  2. Discussions
  3. CompTIA
  4. A+
  5. 220-1202 Discussions
  6. 220-1202 Exam Topic 4 Question 38 Discussion
 CompTIA Discussions
Exam 220-1202 All Questions
Exam 220-1202 All Questions

View all questions & answers for the 220-1202 exam

Go to Exam

CompTIA A+ 220-1202 Question # 38 Topic 4 Discussion

220-1202 Exam Topic 4 Question 38 Discussion:
Question #: 38
Topic #: 4

A customer’s computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?
A.

Escalate the issue to a senior team member and provide next steps to the customer.

B.

Dismiss the customer and reschedule another troubleshooting session at a later date.

C.

Interrupt the customer and express that troubleshooting support tickets can take time.

D.

Maintain a positive attitude and continue to ask questions regarding the scope of the issue.

Get Premium 220-1202 Questions
Actual exam question for CompTIA 220-1202 exam by Orin94119 at May 4, 2026, 2:10:01 AM

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.

Submit