After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later and becomes hot to touch, even when not in use. Which of the following should a technician do first?
Comprehensive and Detailed Explanation From Exact Extract:
These symptoms strongly indicatemalware infectionor a malicious app running in the background. The first action should be torun a malware scanto identify and remove malicious components.
FromQuentin Docter – CompTIA A+ Complete Study Guide:
“If a mobile device is overheating and the battery drains rapidly after installing an app, this could point to malware. Begin by scanning the device with a mobile anti-malware application.”
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