An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following documentation should the administrator provide to the management team?
Comprehensive and Detailed Explanation From Exact Extract:
An incident report documents key details such as the cause of the outage, steps taken to resolve it, and measures to prevent recurrence. It is a post-mortem analysis often shared with stakeholders to improve future response.
According to the Quentin Docter – CompTIA A+ Complete Study Guide:
“An incident report provides a summary of an event that disrupted normal operations and includes a timeline of what occurred, how the issue was diagnosed and fixed, and who was involved in the resolution”.
This is reaffirmed in Travis Everett’s All-in-One Guide:
“Documentation after an incident helps technical teams and management review the situation and learn from it. This is formalized in an incident report”.
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit