A technician has several possible solutions to a reported server issue. Which of the following BEST represents how the technician should proceed with troubleshooting?
A.
Determine whether there is a common element in the symptoms causing multiple problems.
B.
Perform a root cause analysis.
C.
Make one change at a time and test.
D.
Document the findings, actions, and outcomes throughout the process.
This is the best way to proceed with troubleshooting when the technician has several possible solutions to a reported server issue. Making one change at a time and testing allows the technician to isolate the cause and effect of each solution and determine which one works best. It also helps to avoid introducing new problems or complicating existing ones by making multiple changes at once. Determining whether there is a common element in the symptoms causing multiple problems is a good step to perform before identifying possible solutions, but not after. Performing a root cause analysis is a good step to perform after resolving the issue, but not during. Documenting the findings, actions, and outcomes throughout the process is a good practice to follow at every step of troubleshooting, but not a specific way to proceed with testing possible solutions. References: https://www.howtogeek.com/174288/how-to-tell-if-your-computer-is-overheating-and-what-to-do-about-it/https://www.howtogeek.com/428483/what-is-end-to-end-encryption-and-why-does-it-matter/
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