Multiple users have reported an issue accessing files on a specific server. Which of the following should be the first step in troubleshooting this issue?
A.
Notify the key stakeholders of an outage.
B.
Immediately execute a backup of the server.
C.
Identify changes made to the environment.
D.
Correct the permissions on the folder containing the files.
Comprehensive Detailed Explanation with all CompTIA Server+ SK0-005 Study Guide References:When troubleshooting server access issues, identifying recent changes to the environment is critical. Changes such as updates, patches, configuration modifications, or network adjustments could be the root cause of the issue. This aligns with the best practices of the ITIL framework and troubleshooting methodologies outlined in the CompTIA Server+ study materials:
Step 1: Gather information and identify the scope of the problem.
Step 2: Look for recent changes to identify potential triggers.This approach ensures that corrective actions are based on an understanding of what caused the problem, avoiding unnecessary disruptions or incorrect fixes.
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