When users are unable to launch Web Type Connection components from the PSM server, the CyberArk Support Team will require specific logs to debug the issue. The logs that are typically helpful in such cases include:
PSMConsole.log: This log file contains informational messages and errors related to the PSM function, which can help identify issues with the PSM server’s operation1.
PSMTrace.log: This log file includes errors and trace messages, which can provide detailed insights into the issues occurring during the PSM server’s processes1.
<Session_ID>.Component.log: This log file contains errors and trace messages related to the connection component, which can be crucial for troubleshooting issues with launching Web Type Connection components1.
These logs can provide the necessary information to understand the problem and assist the support team in resolving the issue effectively.
References:
CyberArk’s official documentation on PSM for Web Troubleshooting, which outlines the types of logs available and their purposes in the troubleshooting process1.
Additional resources on managing and interpreting PSM logs, which provide guidance on using logs for diagnosing and resolving issues with the PSM server2
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