Databricks Generative AI Engineer Databricks-Generative-AI-Engineer-Associate Question # 9 Topic 1 Discussion

 Context: The goal is to improve the online customer experience in a restaurant by handling common inquiries about bookings, minimizing escalations, and maintaining personalized interactions.

 Explanation of Options:

Option A: Grouping and summarizing chat logs by user could provide insights into customer interactions but does not directly address the task of handling booking inquiries or minimizing escalations.

Option B: Using chat logs to generate interactive buttons for booking details directly supports the goal of facilitating online bookings, minimizing the need for human intervention by providing clear, interactive options for customers to self-serve.

Option C: Classifying sentiment of customer reviews does not directly help with booking inquiries, although it might provide valuable feedback insights.

Option D: Providing cancellation options is helpful but narrowly focuses on one aspect of the booking process and doesn't support the broader goal of handling common inquiries about bookings.

Option Bbest supports the goal of improving online interactions by using chat logs to generate actionable items for customers, helping them complete booking tasks efficiently and reducing the need for human intervention.