Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
[Reference: https://help.mypurecloud.com/articles/phone-redundancy/, Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected. Phone redundancy is a feature that allows phones to register with multiple Edges for backup purposes. Call survivability is a feature that allows phones to maintain active calls even when they lose connection with their primary Edge. These features ensure that calls are not dropped or interrupted due to network failures or maintenance activities.References: https://help.mypurecloud.com/articles/about-phone-redundancy/https://help.mypurecloud.com/articles/about-call-survivability/]
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