[Reference: https://help.mypurecloud.com/articles/skills-performance-view/#:~:text=The%20Skills%20Performance%20view%20displays,in%20one%20or%20multiple%20queues, The Skills Performance view helps supervisors analyze performance issues with a specific skill in one or more queues. It shows metrics such as service level, average speed of answer, average handle time, and abandonment rate for each skill. Supervisors can use this view to identify skills that need more training or staffing.References:https://help.mypurecloud.com/articles/skills-performance-view/, , ]
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