IBM Cloud offers three support plans - Basic, Advanced, Premium The Advanced IBM Cloud support plan would be most cost effective for Severity 1 issues. Initial response time for advanced IBM Cloud support plan : - Severity 1: Less than one hour - Severity 2: Less than two hours - Severity 3: Less than four hours - Severity 4: Less than eight hours Initial response time for Premium IBM Cloud support plan : - Severity 1: Less than 15 minutes - Severity 2: Less than one hour - Severity 3: Less than two hours - Severity 4: Less than four hours
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