The communications management plan is a document that defines the approach, methods, frequency, and responsibilities for communicating with the stakeholders throughout the business analysis process. The communications management plan also specifies how the business analysis communications will be stored, distributed, updated, and disposed of at the end of the project. Therefore, the business analyst must follow the communications management plan to determine what to do with all of the communication documents created as part of the project.
The other options are incorrect because they do not reflect the best practice for managing the business analysis communications. All formal communication must not be destroyed once the project is completed, as they may contain valuable information and lessons learned that can be used for future reference or audit purposes. All communications must not be documented and passed onto the solution’s project manager for analysis and to serve as supporting detail, as this may create unnecessary duplication, confusion, and overhead. The project manager may not be the best person to analyze and use the business analysis communications, as they may have different objectives and perspectives than the business analyst. All communications must not be archived and will become part of the organizational process assets, as this may not be appropriate or feasible for all types of communication. Some communication may be confidential, sensitive, or irrelevant for the organization, and may not need to be archived or shared with others. References:
BABOK® Guide, p. 29, 32
CBAP / CCBA Certified Business Analysis Study Guide, p. 45, 48
Certified Business Analysis Professional™ (CBAP®) | Coursera, Course 1, Week 2, Video: “Business Analysis Planning and Monitoring”
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