Informal communication is a type of communication that is spontaneous, casual, and unstructured. It can be useful for building rapport, trust, and collaboration among the business analysis team and the stakeholders. However, it can also pose some risks and challenges for the business analysis process. One of the dangers that Holly may experience with informal communication is that stakeholders may miss information and the requirements could become ambiguous. This is because informal communication is often not documented, verified, or validated. It may also lack clarity, consistency, and completeness. As a result, stakeholders may have different or conflicting understandings of the requirements, the solution scope, and other concerns. This can lead to errors, rework, delays, and dissatisfaction in the project. Therefore, Holly should balance informal communication with formal communication, which is a type of communication that is planned, structured, and documented. Formal communication can help to ensure the accuracy, quality, and traceability of the requirements and the solution. It can also help to communicate the roles, responsibilities, and expectations of the stakeholders and the business analyst. References:
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 4: Elicitation and Collaboration, page 169-170.
Formal & Informal Business Communication | Bizfluent, paragraph 3
Analysis of Informal Communication Networks – A Case Study | Business …, paragraph 2
8.3 Glance at Genre: Informal and Formal Analytical Reports, paragraph 1
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