A fishbone diagram, also known as an Ishikawa diagram or a cause-and-effect diagram, is a tool that can be used in root cause analysis. It helps to identify, explore, and display the possible causes of a specific problem or quality issue. A fishbone diagram has a main branch that represents the problem, and several sub-branches that represent the categories of causes. Each category can have further sub-causes that are linked to the main causes. The diagram resembles the skeleton of a fish, hence the name. A fishbone diagram can help to organize and analyze the causes of a problem, and to find the root cause that needs to be addressed. References:
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, page 47
Root Cause Analysis: Definition, Examples & Methods | Tableau, under Approaches to Root Cause Analysis
What is Root Cause Analysis (RCA)? | ASQ, under Approaches to Root Cause Analysis
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit