IIBA Certification of Capability in Business Analysis CCBA Question # 126 Topic 13 Discussion
CCBA Exam Topic 13 Question 126 Discussion:
Question #: 126
Topic #: 13
After a number of requirements elicitation workshops, the business analyst (BA) notices that two business stakeholders did not speak up during any of the discussions. What should the BA do in the next workshop?
A.
Allow only the two stakeholders to speak, so that other stakeholders are able to hear their input.
B.
Proceed as normal, assuming that the two business stakeholders will speak up if and when they are ready
C.
Ask all attendees for their input, ensuring that each stakeholder is given time to speak and provide their opinion
D.
Omit the two stakeholders from the next meeting since they do not seem to be engaged or interested
The BA should ask all attendees for their input, ensuring that each stakeholder is given time to speak and provide their opinion in the next workshop. This will help to encourage participation and engagement from all stakeholders, especially those who did not speak up during previous discussions. It will also help to elicit diverse perspectives and feedback on the requirements from different stakeholders. The BA should use facilitation skills such as active listening, questioning, paraphrasing, summarizing, etc., to create a positive and collaborative environment for stakeholder interaction4. References: 4: BABOK Guide v3, Section 4.4
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