IIBA Certification of Capability in Business Analysis CCBA Question # 129 Topic 13 Discussion
CCBA Exam Topic 13 Question 129 Discussion:
Question #: 129
Topic #: 13
A business analyst (BA) is designing solutions for a set of requirements and finds that there is an opportunity to improve the operations of the business. Which of the following is an opportunity for improvement the BA could recommend?
A.
Create a solution by constructing a number of solution components to meet the requirements
B.
Enable the solutions that will satisfy the highest priority requirements and stakeholder needs
C.
Provide information to staff so they can answer customer inquiries directly themselves
D.
Purchase software that contains features that are not currently required but are included for free
Providing information to staff so they can answer customer inquiries directly themselves is an opportunity for improvement that the BA could recommend. This would improve the efficiency and effectiveness of the business operations, as well as the customer satisfaction and loyalty. By empowering the staff with the relevant information, the BA can reduce the dependency on other departments or systems, streamline the communication process, and enhance the quality of service.
References: The answer is based on the BABOK® Guide, which is a key resource for the CCBA® certification. Specifically, it relates to the Solution Evaluation knowledge area, where identifying opportunities for improvement is a key task for the BA12. It also relates to the Strategy Analysis knowledge area, where the BA should assess the current state of the business and define the desired future state13.
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