IIBA Certification of Capability in Business Analysis CCBA Question # 131 Topic 14 Discussion
CCBA Exam Topic 14 Question 131 Discussion:
Question #: 131
Topic #: 14
A solution that was implemented several years ago has achieved its stated objective of consolidating data from multiple sources. However, end user feedback reveals problems and inefficiencies. What should the business analyst (BA) do first?
The first thing that the BA should do is perform a root cause analysis. Root cause analysis is a technique for identifying and analyzing the underlying causes of a problem or an issue2. By performing a root cause analysis, the BA can find out why the solution that was implemented several years ago is causing problems and inefficiencies for the end users, and what factors are contributing to them. This will help the BA to define the problem statement, determine the scope of the analysis, and identify potential solutions. References: 2: BABOK Guide v3, Section 10.25
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