According to the MSP Alliance, typically MSPs have the following distinguishing characteristics:
- Have some form of NOC service
- Have some form of help desk service
- Can remotely monitor and manage all or a majority of the objects for the customer
- Can proactively maintain the objects under management for the customer
- Can deliver these solutions with some form of predictable billing model, where the customer knows with great accuracy what her regular IT management expense will be
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