Two points are important to consider when it comes to ethical hacking: integrity and independence.
By not using an ethical hacking firm that hires or subcontracts to ex-hackers of others who have criminal records, an entire subset of risks can be avoided by an organization. Also, it is not cost-effective for a single firm to fund the effort of the ongoing research and development, systems development, and maintenance that is needed to operate state-of-the-art proprietary and open source testing tools and techniques.
External penetration firms are more effective than internal penetration testers because they are not influenced by any previous system security decisions, knowledge of the current system environment, or future system security plans. Moreover, an employee performing penetration testing might be reluctant to fully report security gaps.
Source: KRUTZ, Ronald L. & VINES, Russel D., The CISSP Prep Guide: Mastering the Ten Domains of Computer Security, John Wiley & Sons, 2001, Appendix F: The Case for Ethical Hacking (page 517).
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