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ISM CPSM CORE Question # 4 Topic 1 Discussion

CORE Exam Topic 1 Question 4 Discussion:
Question #: 4
Topic #: 1

GHI, Inc. manufactures and sells high-end headphones. Each pair of headphones is packaged with a kit of customizable parts. GHI sources these customizable parts from a specialty supplier. Recently, GHI received a shipment of the parts from the supplier, and although the materials arrived on time, they were not bagged and labeled individually as the contract requires, but rather arrived in bulk.

GHI needs the parts as soon as possible to complete its holiday orders. Given this situation, which of the following is the BEST course of action for GHI's supply manager to take?


A.

Send GHI's quality team to the supplier's facility


B.

Have the parts properly packaged with the supplier's agreement to cover the costs


C.

Refuse to pay any invoice until the supplier corrects the mistake by repackaging the materials


D.

Return the materials as nonconforming items for replacement


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