When a customer emphasizes the importance of accessibility, it means they are concerned with ensuring that users with disabilities or limitations are not excluded from using their products or services. Accessibility is about inclusiveness—providing equal access and opportunity to all users regardless of physical or cognitive ability. Option C directly reflects this understanding. The other options (A, B, and D) are aspects of usability or development methodologies but do not relate to addressing the needs of users with disabilities, which is the core focus of accessibility.
[References:, , W3C: Accessibility Fundamentals, , ISO 9241-171 and 210 – Accessibility and Human-Centered Design, , ADA (Americans with Disabilities Act) in Digital Accessibility Contexts]
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