ISO 9126 defines a quality model that includes the following quality characteristics: Functionality, Reliability, Usability, Efficiency, Maintainability, and Portability. Supportability is not listed as one of the quality characteristics in the ISO 9126 standard. This standard focuses on the aforementioned characteristics to evaluate the quality of software products. Reference: ISTQB CTFL Syllabus V4.0, Section 2.4.
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