ITIL Practitioner Level ITIL-4-Practitioner-Release-Management Question # 4 Topic 1 Discussion

A common approach to release management aims to improve the reliability and stability of releases. TheITIL® 4 Practitioner: Release Managementdocument highlights key metrics for evaluating the success of release management:"Key metrics for release management often include the percentage of releases that do not result in incidents, as this indicates the stability and reliability of the release process"(Section 5.3).

Option A (Alignment with suppliers) is a process improvement metric but doesn’t directly measure the success of the release outcomes.

Option B (The percentage of releases that do not result in incidents) directly measures the effectiveness of the release process by assessing its impact on service stability, aligning with the goal of a common approach to reduce errors and disruptions.

Option C (Satisfaction rating) is a valuable metric but is more subjective and less directly tied to the operational success of a common approach.

Option D (Number of delayed releases) measures timeliness but not the quality or stability of the releases.

The best metric to assess the success of a standardized release management approach is the reduction in incidents, making B the correct answer.