A service provider is planning a major change to its services and the way it...

Question

A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.
Which is the MOST appropriate approach?

Accepted Answer

D. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained

Answer

A. Send an email to the affected staff and ensure that as much detail as possible is included

Answer

B. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff

Answer

C. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum

Winter Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: pass65

Exam ITIL-4-Specialist-High-velocity-IT All Questions

ITIL 4 Managing Professional ITIL-4-Specialist-High-velocity-IT Question # 6 Topic 1 Discussion

Correct Answer:

Options Selected by Other Users:

Contribute your Thoughts: