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ITIL 4 Managing Professional ITIL-4-Specialist-High-velocity-IT Question # 11 Topic 2 Discussion

ITIL-4-Specialist-High-velocity-IT Exam Topic 2 Question 11 Discussion:
Question #: 11
Topic #: 2

A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.

Which is the BEST method of providing user support?
A.

Implement a 'shift-left' approach to provide support and downloadable help articles

B.

Provide simple online support and contact numbers for the service desk

C.

Use popular networking sites to promote and provide online user support

D.

Use machine learning chatbots to anticipate the needs of the users and provide solutions

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Actual exam question for ITIL ITIL-4-Specialist-High-velocity-IT exam by Lyric9926 at May 1, 2026, 5:03:03 PM

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