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ITIL 4 Specialist: High-velocity IT Exam ITIL-4-Specialist-High-velocity-IT Question # 13 Topic 2 Discussion

ITIL-4-Specialist-High-velocity-IT Exam Topic 2 Question 13 Discussion:
Question #: 13
Topic #: 2

An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources.

Which is the FIRST step that this organization should take to address the complaints?
A.

Implement a customer satisfaction survey

B.

Analyze the patterns of business activity

C.

Develop a new onboarding strategy

D.

Prioritize internal employee complaints

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Actual exam question for ITIL ITIL-4-Specialist-High-velocity-IT exam by Orion5331 at Mar 19, 2025, 11:51:01 PM

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