The DPI guidance highlights thatvalue is defined by outcomes achieved, costs optimized, and risks reduced. When creating a new service, organizations must assess:
Costs(resources required to deliver the service),
Risks(potential threats to performance and adoption),
Outcomes(the results and benefits expected).
This reflects the ITIL service value system’s definition of co-creating value between provider and consumer.
(Reference: ITIL® 4 Strategist DPI, section on "Value creation and value drivers")
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