A service provider has developed a strategy to increase its revenue by launching a new cloud storage service. This strategy is being cascaded down to the technical teams.
Which is a relevant objective that will support the strategy?
A.
Average number of storage access failures per month
B.
Increase profit by launching new wi-fi services into new geographic markets
C.
Achieve a 10% increase in service requests fulfilled in the target time
D.
Design and implement new infrastructure by the end of quarter 2
ITIL DPI emphasizes thatobjectives must cascade logically from strategy into actionable plans. Since the strategic goal is to launch anew cloud storage service, the technical objective must directly support that initiative. “Design and implement new infrastructure by the end of quarter 2” is aligned, measurable, and time-bound. The other options either do not directly relate to the cloud service (B, C) or are ongoing operational metrics (A), not strategic enablers.
(Reference: ITIL® 4 Strategist DPI, section on "Cascading objectives and alignment with strategy")
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