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NAHQ CPHQ Certification CPHQ Question # 150 Topic 16 Discussion

CPHQ Exam Topic 16 Question 150 Discussion:
Question #: 150
Topic #: 16

An organization has Just experienced a wrong site surgery. A quality leader was asked to conduct a review to understand how the process failed. The best quality Improvement tool to use In developing a shared understanding of the current process Is which of the following?


A.

Ishlkawa diagram


B.

stratification chart


C.

matrix diagram


D.

flowchart


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