A quality professional is conducting a root cause analysis related to a sentinel event. Which tool would be most useful to identify potential causes of the event?
A fishbone diagram, also known as a cause-and-effect diagram, is instrumental in identifying potential causes of a problem by categorizing them into major areas such as methods, equipment, and personnel. The NAHQ CPHQ Detailed Content Outline lists the fishbone diagram as a key quality tool for root cause analysis.cdn.nahq.org
This visual tool facilitates a structured brainstorming process, enabling teams to delve into the underlying causes of sentinel events systematically.
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